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Customer Satisfaction in Information Provision in Bus and Coach terminals

The actuality of this research lies in the significance of changing the mobility traditions toward public transport usage. It requires considering various aspects of the customer experience in public transport services. Transport terminals are an asset to an area as they may act as catalysts for more active use of public transport. However, poorly planned, and sited terminals may generate problems and passengers reduction.The research aims to gain insights into the effectiveness of information visualization in bus and coach terminals and contribute to enhancing the overall passenger experience during journeys. The author is reviewing existing literature on information visualization in transport terminals and studies, or best practices related to improving passenger experiences through effective information design.The author used both quantitative and qualitative methods as sources of data, such as user surveys, expert interviews, and observations for understanding how passengers interact with existing information displays. From analysis, the Riga International Coach terminal has a good information system but misses some visualization tools for information provision. Thus, recommendations were made on how to improve information provision to enhance customer satisfaction.

Author: Diane Aliou Yasmine

Supervisor: Irina Jackiva

Degree: Master

Year: 2024

Work Language: English

Development of Trucking Services In Nigeria: Problems and Perspectives

This study delves into the current state of the Nigerian trucking services, aiming to improve efficiency and identify potential areas for growth. We employ a multi-pronged research approach utilizing both quantitative and qualitative data. First, a comprehensive literature review gathers existing knowledge. Second, secondary data analysis examines the current trucking landscape, including its connections with other transportation modes. Third, stakeholder interviews capture diverse perspectives from truck owners, drivers, manufacturers, and policymakers. Fourth, a public survey gauges public opinion and industry potential. Fifth, in-depth case studies compare and analyze three distinct trucking companies with unique business models with a SWOT analysis to evaluate each company considering their economic value contribution. Finally, the research utilizes a network model to optimize logistics and efficiency. Results are presented visually and discussed in detail. Recommendations for improvement are formulated based on the findings. The study concludes by acknowledging its strengths and limitations.

Author: Olusola Adepoju Ademola

Supervisor: Berdymyrat Ovezmyradov

Degree: Master

Year: 2024

Work Language: English

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