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Improving the performance of logistics company using CRM and other techniques.

This thesis delves into the implementation and impact of Customer Relationship Management (CRM) systems within the logistics industry, with a detailed case study of Orion Lift. The research encompasses a thorough financial analysis and logistical performance evaluation post-CRM integration. Orion Lift, a local logistics company, faced several operational challenges, including inefficiencies in customer management and high operational costs. By integrating a CRM system, the company aimed to streamline its processes, enhance customer satisfaction, and improve overall business performance.Financial metrics were meticulously calculated before and after the CRM implementation. The results indicate substantial improvements across all metrics, with notable increases in revenue and customer retention rates, and reductions in operational costs and customer acquisition costs. The thesis also discusses the potential financial and operational benefits of CRM systems, supported by comparative analysis with other effective CRM implementations in the logistics sector. Overall, the thesis provides a comprehensive assessment of the benefits of CRM systems in logistics, using Orion Lift as a case study.

Author: Aleksandr Usmanov

Supervisor: Genadijs Gromovs

Degree: Professional Bachelor

Year: 2024

Work Language: Latvian

Development of Decision Support Tool for Transport Forwarding Company Operating within Netherlands and Italy

This paper investigates the development of a decision support tool for a Latvian transportation company operating in the Dutch and Italian markets. Models and algorithms for optimizing freight routes using Excel and Python are included. Digitalization of logistics processes is recognized as a key to improve efficiency and reduce costs. Two methods for solving the traveling salesman problem were examined and compared: Excel with Solver and Python with the NetworkX library.The methodology involved collecting data from Google My Maps, creating Excel spreadsheets, and developing Python software to automate route optimization. The results showed that both methods improved route planning, reducing time and cost, as well as reducing carbon footprint.The study emphasizes the importance of integrating technologies such as machine learning and big data into logistics to increase flexibility and adaptability. Recommendations were offered to further improve and implement these technologies for sustainable business development and increased competitiveness in international markets.

Author: Anastasija Škaduna

Supervisor: Berdymyrat Ovezmyradov

Degree: Professional Bachelor

Year: 2024

Work Language: English

Estimating Generalised Transport Costs of Road Freight Transportation in the Baltic Sea Region

This problem of estimating road transport costs in the Baltic Sea region is important for optimising cargo delivery expenses in local transportation and manufacturing sectors. The study incorporates a wider range of economic and logistical factors beyond the usual metrics of physical distance and travel time by using Generalised Transport Costs (GTC). Important factors like geodesic and road distances, travel times, fuel consumption, labor costs, tolls, and other overheads are identified. We utilise a unique dataset that analyses trips between centroids within each NUTS-2 region.The study confirms the GTC model by comparing calculated costs with established database values. Regression analysis uncovers key factors affecting transport costs, such as road distance, travel time, and tolls.Network analysis is used to map the routes in the region, focusing on finding paths that are both cost-effective and time-efficient. The analysis shows how small changes in routes can have a big impact on costs and efficiency.In conclusion, this thesis contributes to the knowledge of road freight transport costs in the Baltic Sea region, offering valuable insights for policymakers and logistics companies.

Author: Angelīna Ņekļudova

Supervisor: Francesco Maria Turno

Degree: Professional Bachelor

Year: 2024

Work Language: English

Logistics management improvement in the FedEx company

The research goal: to analyze the impact of technological enhancements, specifically the introduction of the CWC system, on the operational efficiency of FedEx Latvia.Research object: FedEx Latvia.Research subject: the enhancement of logistics management practices.Chapter 1 provides an overview of traditional logistics management practices at FedEx Latvia and outlines the initial challenges and inefficiencies encountered.Chapter 2 examines the implementation and outcomes of the CWC system, focusing on the improvements in package scanning processes, error reduction, and operational speed.Chapter 3 explores potential future technological enhancements, analyzing their feasibility, expected benefits, and possible challenges in the context of FedEx Latvia's ongoing operational needs.This thesis aims to provide comprehensive insights into the transformation of logistics management practices at FedEx Latvia through technological advancements, assessing both the immediate and long-term impacts on the company's efficiency and operational costs.

Author: Artjoms Koreckis

Supervisor: Irina Kuzmina-Merlino

Degree: Bachelor

Year: 2024

Work Language: English

Study programme: Business and Management

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Drone manipulator optimization and integration in affordable quadcopter

This paper explores the development of a drone-attachable manipulator designed to perform construction and maintenance tasks, moving beyond the traditional use of UAVs for monitoring. Our primary objective is to design a manipulator capable of lifting objects weighing up to 300 grams, adhering to principles of low cost, ease of manufacturing, and high quality. We begin with a literature review of UAV types and their suitability for integration with manipulators. The design process involves creating multiple manipulator prototypes using Solidworks for simulations to gather data on performance and structural integrity.Static stress and displacement analyses are conducted to identify areas of high stress and potential deformation. Initial designs demonstrate that the static force required to hold a 300-gram object exceeds the capabilities of our prototypes. The final manipulator design is tested for its lifting capabilities and operational limitations. Re The study concludes with an evaluation of the design process, limitations, and potential for future applications of UAV-integrated manipulators in infrastructure construction and maintenance

Author: Arvis Maiželis

Supervisor: Adham Ahmed Awad Elsayed Elmenshawy

Degree: Bachelor

Year: 2024

Work Language: English

Study programme: Aviation Engineering

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