Comprehensive Framework of Digital Transformation Strategy for an Organization

This study analyses the limitations of state-of-the-art digital transformation frameworks and proposes a comprehensive digital transformation framework that includes specific metrics in order to help measure its success rate. It aims to contribute to the existing knowledge and help close the gap in the literature by offering a clear example of how a digital transformation framework can be applied and customized.The proposed framework has been applied on AtlasEdge, a mid-size company specialized in data centers. The process which has been automated consists of creating a SharePoint site. Once the automation has been completed, the success rate has been assessed by calculating each indicator and comparing the values to the initial ones.The results achieved have been positive and have confirmed that the automation of the process had a great impact on the organization as it generated an increase in efficiency and customer satisfaction, as well as a major decrease in costs and error processing rate. It is important to highlight that the resources used for the automation did not incur any costs on the company, as only existing tools have been used in the process.