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Improving the performance of logistics company using CRM and other techniques.

This thesis delves into the implementation and impact of Customer Relationship Management (CRM) systems within the logistics industry, with a detailed case study of Orion Lift. The research encompasses a thorough financial analysis and logistical performance evaluation post-CRM integration. Orion Lift, a local logistics company, faced several operational challenges, including inefficiencies in customer management and high operational costs. By integrating a CRM system, the company aimed to streamline its processes, enhance customer satisfaction, and improve overall business performance.Financial metrics were meticulously calculated before and after the CRM implementation. The results indicate substantial improvements across all metrics, with notable increases in revenue and customer retention rates, and reductions in operational costs and customer acquisition costs. The thesis also discusses the potential financial and operational benefits of CRM systems, supported by comparative analysis with other effective CRM implementations in the logistics sector. Overall, the thesis provides a comprehensive assessment of the benefits of CRM systems in logistics, using Orion Lift as a case study.

Author: Aleksandr Usmanov

Supervisor: Genadijs Gromovs

Degree: Professional Bachelor

Year: 2024

Work Language: Latvian

Application of innovative technologies to organize control over the movement of freight transport.

Bachelor work: „Application of innovative technologies to organize control over the movement of freight transport”.Author of the paper: Anzelika Davidova.Scientific supervisor: Lecturer (program director), Mg. oec. Aleksandrs Kotļars.Paper for obtaining the degree: „Transport and Business Logistics”.The research goal: The goal of this thesis is to develop recommendations for optimizing freight transport traffic control by analyzing innovative technologies such as blockchain, IoT, autonomous vehicles, and ICT.Research object: Management and organization of freight transport traffic control systems.Research subject: Application of blockchain technology to enhance and innovate freight transport traffic control systems.Chapter 1: The role and importance of freight transport in business and entrepreneurship, including its importance in supply chain management and economic contribution.Chapter 2: Analysis of freight transport, with an emphasis on its efficiency, the situation in Latvia and environmental aspects.Chapter 3: Application of innovative technologies in the field of freight transportation, including automated vehicles, autonomous drones and blockchain.

Author: Anželika Davidova

Supervisor: Aleksandrs Kotļars

Degree: Professional Bachelor

Year: 2024

Work Language: English

Possibilities of logistics performance improvement in transport company

Logistics is the management of the flow of materials, information and resources from their place of origin to the place of their consumption in order to meet the needs of customers. This process shall include the planning, implementation and control of the efficient and economical movement and storage of goods, services and related information from the place of origin to the place of consumption.The main functions of logistics are:Transport: selection and management of vehicles for the movement of goods. This may include road, rail, sea and air transport.

Author: Jekaterīna Novikova

Supervisor: Aleksandrs Kotļars

Degree: Professional Bachelor

Year: 2024

Work Language: Latvian

The advantages and disadvantages of using green logistics in the European Union

The final work includes a complete description of green logistics, its implementation difficulties and advantages for logistics companies in the European Union. The thesis analyses the impact of green logistics on a company that has implemented it, calculating the efficiency gains and cost reductions. It also analyses the development of green logistics in Latvia and its manifestations. The study explains the benefits not only for the company that switches to greener logistics, but also the positive changes for the environment. The thesis consists of 4 parts, theoretical aspects, the advantages, difficulties and challenges during the implementation of green logistics and the practical part.

Author: Natālija Guseva

Supervisor: Genadijs Gromovs

Degree: Professional Bachelor

Year: 2024

Work Language: Latvian

Assessing the Viability of Natural Language Processing Applications within an Electronic Checklist
System for Freight Forwarders: Rule-based Information Extraction from Cargo Descriptions.

This study investigates the application of Natural Language Processing (NLP) within electronic checklist systems to enhance cargo description and securing practices for freight forwarders. The logistics industry faces significant challenges due to complex and varied legislation and the need for autonomous validation tools for cargo securing. This research aims to develop a rule-based Named Entity Recognition (NER) model to standardize and automate the extraction of entities from cargo descriptions. Key components of this study include the development of an entity extraction mechanism using regular expressions and standardized codes. The research demonstrates the potential of NLP solutions to generate precise, dynamic checklists from detailed cargo descriptions, ensuring that all pertinent tasks are covered. The developed NER model's effectiveness is evaluated through a series of experiments, showcasing high precision, recall, and F1 scores, thus highlighting its practical applicability in real-world logistics operations. The findings underscore the importance of standardizing cargo-related information to facilitate the broader adoption of automated NLP solutions in the logistics industry.

Author: Nikita Mickevičs

Supervisor: Dmitry Pavlyuk

Degree: Professional Bachelor

Year: 2024

Work Language: English

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