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Estimating Generalised Transport Costs of Road Freight Transportation in the Baltic Sea Region

This problem of estimating road transport costs in the Baltic Sea region is important for optimising cargo delivery expenses in local transportation and manufacturing sectors. The study incorporates a wider range of economic and logistical factors beyond the usual metrics of physical distance and travel time by using Generalised Transport Costs (GTC). Important factors like geodesic and road distances, travel times, fuel consumption, labor costs, tolls, and other overheads are identified. We utilise a unique dataset that analyses trips between centroids within each NUTS-2 region.The study confirms the GTC model by comparing calculated costs with established database values. Regression analysis uncovers key factors affecting transport costs, such as road distance, travel time, and tolls.Network analysis is used to map the routes in the region, focusing on finding paths that are both cost-effective and time-efficient. The analysis shows how small changes in routes can have a big impact on costs and efficiency.In conclusion, this thesis contributes to the knowledge of road freight transport costs in the Baltic Sea region, offering valuable insights for policymakers and logistics companies.

Author: Angelīna Ņekļudova

Supervisor: Francesco Maria Turno

Degree: Professional Bachelor

Year: 2024

Work Language: English

Factors affecting customer loyalty in the logistics service
industry

In this study the author conducted a survey among 68 employees of different companies, 31 of them representing logistics companies and 37 employees of companies that are users of these services in order to analyze the obtained data using the PLS-SEM method and to identify the key factors affecting the formation of customer loyalty. Based on the identified factors the author proposes a concept of measures to increase customer loyalty of small road freight transportation companies in Latvia.Chapter 1 provides theoretical information on the process of selecting a logistics service provider and a description of the factors used in this process. The basics of the creation of customer loyalty and measures to increase it were also considered.Chapter 2 includes the analysis of the freight transportation market in Latvia, analysis of logistics companies in Latvia and analysis of the data obtained from the survey.Chapter 3 contains a statistical model showing the most important factors affecting customer loyalty of logistic companies. Based on the statistical model, a concept of measures to increase customer loyalty of small logistics companies is proposed.

Author: Artūrs Emīls Zelčs

Supervisor: Jeļena Popova

Degree: Bachelor

Year: 2024

Work Language: English

Study programme: Business and Management

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