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Factors affecting customer loyalty in the logistics service
industry

In this study the author conducted a survey among 68 employees of different companies, 31 of them representing logistics companies and 37 employees of companies that are users of these services in order to analyze the obtained data using the PLS-SEM method and to identify the key factors affecting the formation of customer loyalty. Based on the identified factors the author proposes a concept of measures to increase customer loyalty of small road freight transportation companies in Latvia.Chapter 1 provides theoretical information on the process of selecting a logistics service provider and a description of the factors used in this process. The basics of the creation of customer loyalty and measures to increase it were also considered.Chapter 2 includes the analysis of the freight transportation market in Latvia, analysis of logistics companies in Latvia and analysis of the data obtained from the survey.Chapter 3 contains a statistical model showing the most important factors affecting customer loyalty of logistic companies. Based on the statistical model, a concept of measures to increase customer loyalty of small logistics companies is proposed.

Author: Artūrs Emīls Zelčs

Supervisor: Jeļena Popova

Degree: Bachelor

Year: 2024

Work Language: English

Study programme: Business and Management

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Drone manipulator optimization and integration in affordable quadcopter

This paper explores the development of a drone-attachable manipulator designed to perform construction and maintenance tasks, moving beyond the traditional use of UAVs for monitoring. Our primary objective is to design a manipulator capable of lifting objects weighing up to 300 grams, adhering to principles of low cost, ease of manufacturing, and high quality. We begin with a literature review of UAV types and their suitability for integration with manipulators. The design process involves creating multiple manipulator prototypes using Solidworks for simulations to gather data on performance and structural integrity.Static stress and displacement analyses are conducted to identify areas of high stress and potential deformation. Initial designs demonstrate that the static force required to hold a 300-gram object exceeds the capabilities of our prototypes. The final manipulator design is tested for its lifting capabilities and operational limitations. Re The study concludes with an evaluation of the design process, limitations, and potential for future applications of UAV-integrated manipulators in infrastructure construction and maintenance

Author: Arvis Maiželis

Supervisor: Adham Ahmed Awad Elsayed Elmenshawy

Degree: Bachelor

Year: 2024

Work Language: English

Study programme: Aviation Engineering

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Improving the efficiency of SIA Ultramarine Services seafarers' recruitment company

The first part of the thesis compiles theoretical insights on the research topic, including operational efficiency, its evaluation, influencing factors, promotion possibilities, and the efficiency of the personnel selection process. The second part of the thesis is dedicated to the characterization of the studied company, covering the company's main areas of activity and results, as well as describing the main business processes related to personnel selection. In the third section, a practical study is conducted on the efficiency of the company's operations and the sailor selection process. It includes an analysis of the company's performance indicators, a comparison with industry averages, and an analysis of survey results. Based on the research findings, recommendations are provided to the company with the aim of improving its efficiency.

Author: Darja Guseva

Supervisor: Genadijs Gromovs

Degree: Professional Bachelor

Year: 2024

Work Language: Latvian

Assessment of the technical condition of the air conditioning system of a passenger aircraft during operation

The air conditioning system is one of the most important life support systems in an aircraft, therefore the assessment of technical condition and maintenance of reliability at an appropriate level are of great importance in ensuring flight safety. Thesis evaluates the technical condition of the air conditioning system of short flight passenger aircraft. To solve the tasks, the author has developed a prototype of a short flights passenger transportation aircraft and proposed an air conditioning system scheme and calculated the structural reliability of the air conditioning system for one flight shift. This work has practical application and the approaches described can be used to assess the reliability and technical condition of the aircraft during exploitation.

Author: Darja Ivanova

Supervisor: Sergey Junusovs

Degree: Bachelor

Year: 2024

Work Language: Latvian

Study programme: Aviation Engineering

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Company development using e-commerce technologies

The first part is devoted to theoretical considerations on the topic of e-commerce, basic principles and development strategies, obstacles and problems faced by companies when implementing regulation and international standards.In the second part of the study, the cosmetics market in Latvia was studied, the main actors of the cosmetics industry were analyzed, trends were analyzed and the impact of socio-cultural and economic factors on consumer choice was assessed.In the third part, the author analyzed SIA "BEAUTY PLACE GROUP OU Filiāle Latvija", got acquainted with its history, main types of services and products, evaluated the advantages and disadvantages of the competition, conducted a survey and analysis, and also identified the company's problems.In the fourth part, based on the results of the survey, the author developed a development project plan with the use of e-commerce technologies, set innovative goals, assessed resources, predicted results and further development opportunities.The final part summarizes the results and provides recommendations for the company's future development.

Author: Daņiils Urbans

Supervisor: Oksana Skorobogatova

Degree: Bachelor

Year: 2024

Work Language: Latvian

Study programme: Business and Management

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